Shipping policy

Processing and delivery

All Oricle Hearing orders ship within 24 hours via standard tracked service. Delivery typically takes 3–6 business days within the U.S. You’ll receive a tracking number by email as soon as your order ships. Once an order has been processed or shipped, it cannot be modified, canceled, or rerouted. Please review all details carefully before completing your purchase. Any adjustment requests submitted after shipment will not be accommodated. The customer is required to accept delivery of the order and may initiate a return or exchange only in accordance with our official Return Policy.

Shipping rates

Standard tracked shipping is $9.99 per order, or $4.99 on orders under $50. Replacement-tip subscriptions ship free. The rate for your order is shown at checkout before you pay.

Delivery estimates

• United States (USPS / UPS): 3–6 business days
• Canada (Canada Post / UPS): 5–10 business days

Delivery times are estimates and may vary with carrier volume, weather or other factors outside our control.

Tracking your order

Once your order ships, we email you a tracking link. If you haven’t received tracking information within 3 business days, please contact us.

Lost, stolen or delayed packages

If tracking shows “Delivered” but you haven’t received your package, please contact the carrier first. Oricle Hearing is not responsible for packages marked as delivered, but we’ll do our best to help. For anything unresolved, email support@oriclehearing.com.