Priority Processing policy

Priority Processing places your order at the top of our fulfillment list, prepared for shipment before non-priority orders. It expedites internal handling and fulfillment only and does not include express or overnight shipping. All orders ship by the method selected at checkout.

The Priority Processing fee is non-refundable in all circumstances, except where an order is cancelled before processing begins at our fulfillment center. Once an order enters processing or is marked as fulfilled, the fee cannot be refunded.

Orders with Priority Processing are typically sent to the fulfillment queue within the same business day if placed before 12:00 PM Pacific Time. Orders placed after 12:00 PM PT, or on weekends or holidays, are prioritized on the next business day.

Priority Processing affects only the order handling time at our warehouse. It does not change carrier timelines, delivery guarantees or transit speed. Delivery estimates shown at checkout are based solely on the shipping method selected.

Once a Priority Processing order has entered fulfillment, no changes — including address changes, product substitutions or cancellations — can be guaranteed.

In rare cases of operational delay, system error or inventory shortage, Priority Processing may not result in same-day fulfillment. The fee remains non-refundable, but we make reasonable efforts to prioritize completion as soon as possible.