Support

Heads up! We've updated our 30-Day Guarantee to make returns and refunds even easier. Learn more.

Need Help? We’re Here for You

Our support team is ready to answer your questions and guide you through using your Oricle Hearing Aids. Whether you need help getting started, want to check on an order, or have a quick question—getting support is simple.

📩 Email us anytime: [email protected]
🎥 Watch step-by-step tutorials to learn how to use and care for your device
💬 Explore FAQs to get instant answers to common questions

Have questions?
We have answers!

Jessica from Tampa asks,

How long is the shipping time?

Your Oricle Hearing Aid will be delivered right to your doorstep within 3-6 business days. We offer fast, reliable shipping so you can start enjoying better hearing as soon as possible!

Next question is from Amy,

Can I get a refund if I don't like the product?

To obtain a refund, your return must be approved, and the return must be received within 45 days of the date of delivery. Return processing fees will be deducted from the amount refunded. You will not be refunded the cost to ship the products to you.

Please contact [email protected] for more information on how to do so.

Ryan from Boston says,

Where are your products from?

We are a U.S.-based company. We ship out of Los Angeles, California.

Liz from Frankfurt emails and says,

How do I track my package?

Once your order is shipped, you'll receive a tracking number via email.

Simply enter this number on the carrier's site to see the latest updates

on your package's journey.

Jenna asks,

Can I trust your product quality?

Yes! Our products undergo rigorous stress-testing and are developed in

collaboration with frontline professionals to ensure top-notch quality.

Still have questions?

EMAIL SUPPORT

[email protected]

MAILING ADDRESS

2400 Kettner Blvd Ste 238, San Diego, CA 92101

Frequently Asked Questions

What's in the Box?

(1) Charging Case and Pair of Hearing Aids
(1) Charging Cord (USB)

(1) Packing of Ear Tips (3 sizes)

(1) Cleaning Brush

How long will it take for me to adapt to my new hearing aids?

Adjusting to your hearing aids takes time, and top audiologists recommend allowing at least three weeks for your brain to adapt. To ease this transition, follow this gradual adjustment schedule:

Week 1: Begin by wearing your hearing aids for 1-2 hours per day while going about your normal routine at home. This helps your ears get used to the sensation. It's normal to experience some irritation or discomfort at first.
Week 2: Start wearing your hearing aids outdoors, gradually increasing usage to 3-4 hours per day. As your ears adjust, you’ll begin noticing subtle sounds you may not have heard before.
Week 3: By now, you should feel more comfortable using your hearing aids in various settings. You’ll be able to engage in conversations at any volume—whether at a bustling restaurant or in the workplace. At this stage, your hearing aids will feel like a natural part of your daily life.

By following this schedule, you’ll ensure a smooth and comfortable transition to improved hearing!

How do I install the ear tips?

The easiest way to install your ear tips on to your hearing aid is to flip them inside out and then insert them onto the device. The small lip will secure them in place and you may need to twist them slightly as you place them on the hearing aid.

Once they're securely in place you can flip the ear tips right side out and insert the hearing aid in your ear.

Important: Choosing the right ear tip size is critical to reduce feedback or whistling and to make sure you're getting the most optimal sound from your Oricle hearing aid.

How do I charge my hearing aids?

Its easy! Make sure your hearing aids are inside of the charging case. Next, connect your charging case to the charging cord. From there plug the other side of the charging cord into a USB charging cube.

You'll see orange lights on your charging case once its plugged in. Once your hearing aid is 100% charged you'll see green lights on your charging case.

How do I turn it on and off?

Oricle 2.0:
Press and hold the button on your hearing aid for two (2) seconds to turn each hearing aid on and off.

Oricle Pro:
Press and hold the button on your hearing aid for four (4) seconds to turn each hearing aid on and off.

How do I change the volume?

Oricle 2.0:
The Oricle 2.0 has five (5) volume levels. Each press of the button will cycle through the volume levels. Press the button to increase the volume. You will hear a beep each button press.

Oricle Pro:
The Pro model has six (6) volume levels. Each press of the button will cycle through the volume levels. Press the button to increase the volume. You will hear a beep each button press.

When you reach the maximum volume you will hear three (3) beeps. Pressing the button again will turn volume to the lowest level.

How do I adjust the hearing mode?

Oricle 2.0

Your Oricle 2.0 has 2 programs:

1. Normal

2. Restaurant

To change the hearing mode press the button on your hearing aid twice. Each mode has the following number of beeps when selected:

1. One Beep

2. Two Beeps

Oricle Pro

Your Oricle Pro has 4 hearing modes:

1. Normal

2. Restaurant

3. Outdoor

4. Music

To change the hearing mode press the button on your hearing aid for 2 seconds. Each mode has the following number of beeps when selected:

1. One Beep

2. Two Beeps

3. Three Beeps

4. Four Beeps

How do I clean my hearing aids?

Clean the charging contacts on the case and the hearing aids with a simple wipe of a cloth.

Remove the ear tips from the device and use the included brush to remove wax and debris from the device.

Ear tips should be replaced at least monthly to avoid ear wax building up in the device and for ear hygiene.

How do I return my order?

To refund your order reach out to [email protected] and obtain an RMA code and a return address. Only refunds that are requested within 45 days of the data of delivery will be accepted.

You can find our full refund policy here.