Have questions?
We have answers!

Jessica from Tampa asks, 

How long is the shipping time?

Your Oricle Hearing Aid will be delivered right to your doorstep within 3-6 business days. We offer fast, reliable shipping so you can start enjoying better hearing as soon as possible!

Next question is from Amy, 

Can I get a refund if I don't like the product?

If you’re not delighted with your Oricle purchase, you may return it within 30 days of delivery for a refund. A $4.95 processing fee and all shipping costs will be deducted from your refund.

 

Refunds are issued to your original payment method within 3 business days of receipt and inspection.

 

Your bank or card issuer may take up to 10 business days to post the credit.

Ryan from Boston says, 

Where are your products from?

We are a U.S.-based company. We ship out of Los Angeles, California.

Liz from Frankfurt emails and says, 

How do I track my package?

Once your order is shipped, you'll receive a tracking number via email. 

 

Simply enter this number on the carrier's site to see the latest updates on your package's journey.

Jenna asks,

Can I trust your product quality?

Yes! Our products undergo rigorous stress-testing and are developed in collaboration with frontline professionals to ensure top-notch quality.

Robin asks,

How do I return my order?

How to start a return

 

Email support@oriclehearing.com with your order number and reason for return.

 

We’ll reply within 1 business day with the correct return address and the last calendar date by which the item must be shipped (14 days from our email).

 

Postmark and ship the item on or before that date. We recommend a trackable service; return postage is your responsibility.

 

Return requirements

 

Item must be undamaged and in its original packaging (all accessories, manuals, and inserts included).

 

Packages marked “Return to Sender” cannot be processed.

 

Refund requests made after 30 days from delivery will be refused.

Still have questions?

EMAIL SUPPORT

support@oriclehearing.com

MAILING ADDRESS

2400 Kettner Blvd, San Diego, CA 92101

Oricle Support Agent

Frequently Asked Questions With Video Instructions

Discover how to get the most out of your Oricle Hearing Aids with step-by-step video instructions, expert tips, and our real return policy—no guesswork, just clear answers.

  • 🔊 How to wear and adjust your Oricle Hearing Aid
  • ⚙️ Cleaning, charging, and maintenance tips
  • 📦 30-day satisfaction guarantee: If it’s not right for you, send it back to us for a refund.

What's in the Box?

(Video)

(1) Charging Case and Pair of Hearing Aids
(1) Charging Cord (USB)

(1) Packing of Ear Tips (3 sizes)

(1) Cleaning Brush

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How to Use? 

(Video)

Adjusting to your hearing aids takes time, and top audiologists recommend allowing at least three weeks for your brain to adapt. To ease this transition, follow this gradual adjustment schedule:
 

Week 1: Begin by wearing your hearing aids for 1-2 hours per day while going about your normal routine at home. This helps your ears get used to the sensation. It's normal to experience some irritation or discomfort at first.

 

Week 2: Start wearing your hearing aids outdoors, gradually increasing usage to 3-4 hours per day. As your ears adjust, you’ll begin noticing subtle sounds you may not have heard before.

 

Week 3: By now, you should feel more comfortable using your hearing aids in various settings. You’ll be able to engage in conversations at any volume—whether at a bustling restaurant or in the workplace. At this stage, your hearing aids will feel like a natural part of your daily life.

 

By following this schedule, you’ll ensure a smooth and comfortable transition to improved hearing!

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How do I Install Tips? 

(Video)

The easiest way to install your ear tips on to your hearing aid is to flip them inside out and then insert them onto the device. The small lip will secure them in place and you may need to twist them slightly as you place them on the hearing aid.

Once they're securely in place you can flip the ear tips right side out and insert the hearing aid in your ear.

Important: Choosing the right ear tip size is critical to reduce feedback or whistling and to make sure you're getting the most optimal sound from your Oricle hearing aid.

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How do I turn it off and on?

(video)

Oricle 2.0:
Press and hold the button on your hearing aid for two (2) seconds to turn each hearing aid on and off.

 

Oricle Pro:
Press and hold the button on your hearing aid for four (4) seconds to turn each hearing aid on and off.

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How to Change Volume?

(video)

Oricle 2.0:
The Oricle 2.0 has five (5) volume levels. Each press of the button will cycle through the volume levels. Press the button to increase the volume. You will hear a beep each button press.

Oricle Pro:
The Pro model has six (6) volume levels. Each press of the button will cycle through the volume levels. Press the button to increase the volume. You will hear a beep each button press.

When you reach the maximum volume you will hear three (3) beeps. Pressing the button again will turn volume to the lowest level.

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How to Adjust Settings?

(video)

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How do I clean my Hearing Aids?

(video)

Clean the charging contacts on the case and the hearing aids with a simple wipe of a cloth.

 

Remove the ear tips from the device and use the included brush to remove wax and debris from the device.

 

Ear tips should be replaced at least monthly to avoid ear wax building up in the device and for ear hygiene. 

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How do I charge the Battery?

(video)

Its easy! Make sure your hearing aids are inside of the charging case. Next, connect your charging case to the charging cord. From there plug the other side of the charging cord into a USB charging cube.

You'll see orange lights on your charging case once its plugged in. Once your hearing aid is 100% charged you'll see green lights on your charging case.

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Still have questions?

EMAIL SUPPORT

support@oriclehearing.com

MAILING ADDRESS

2400 Kettner Blvd Ste 238, San Diego, CA 92101