Tracking & Shipping

Shipping Information

Once your order ships, you’ll receive a confirmation email with tracking details. Please allow up to 48 hours for tracking updates to appear after your order has shipped.

Shipping times may vary, but most orders are delivered within 3–7 business days after shipment. International orders may take longer depending on customs clearance and local delivery services.

Shipping costs are non-refundable. Return shipping costs are also the responsibility of the customer if returning an item.

How to Track Your Order

  • Check your email for the shipping confirmation and tracking link.
  • If you can’t find your tracking email, check your spam or junk folder.
  • If you still need help, please email us at support@oriclehearing.com.

Track with DHL

You can find your tracking information in your order confirmation email or by clicking the button below and inputting your tracking number.

Track with DHL

Delivery Issues

If your package says delivered but you have not received it, please first check with neighbors, your building manager, or your local post office.

If you need further assistance, contact us at support@oriclehearing.com and include your order number.

Frequently Asked Questions

Jessica from Tampa asks, 

How long is the shipping time?

Your Oricle Hearing Aid will be delivered right to your doorstep within 3-6 business days. We offer fast, reliable shipping so you can start enjoying better hearing as soon as possible!

Next question is from Amy, 

Can I get a refund if I don't like the product?

If you’re not delighted with your Oricle purchase, you may return it within 30 days of delivery for a refund. A $4.95 processing fee and all shipping costs will be deducted from your refund.

 

Refunds are issued to your original payment method within 3 business days of receipt and inspection.

 

Your bank or card issuer may take up to 10 business days to post the credit.

Ryan from Boston says, 

Where are your products from?

We are a U.S.-based company. We ship out of Los Angeles, California.

Liz from Frankfurt emails and says, 

How do I track my package?

Once your order is shipped, you'll receive a tracking number via email. 

 

Simply enter this number on the carrier's site to see the latest updates on your package's journey.

Once your order is shipped, you'll receive a tracking number via email. 

 

Simply enter this number on the carrier's site to see the latest updates on your package's journey.

Jenna asks,

Can I trust your product quality?

Yes! Our products undergo rigorous stress-testing and are developed in collaboration with frontline professionals to ensure top-notch quality.

Robin asks,

How do I return my order?

How to start a return

 

Email support@oriclehearing.com with your order number and reason for return.

 

We’ll reply within 1 business day with the correct return address and the last calendar date by which the item must be shipped (14 days from our email).

 

Postmark and ship the item on or before that date. We recommend a trackable service; return postage is your responsibility.

 

Return requirements

 

Item must be undamaged and in its original packaging (all accessories, manuals, and inserts included).

 

Packages marked “Return to Sender” cannot be processed.

 

Refund requests made after 30 days from delivery will be refused.

Still have questions?

EMAIL SUPPORT

support@oriclehearing.com

MAILING ADDRESS

2400 Kettner Blvd, San Diego, CA 92101